# Advance Your Career: PT. Mitracomm Ekasarana is Hiring a Customer Service Store Supervisor in Mataram
Stepping into a leadership role within customer experience requires a unique blend of operational strategy, team mentorship, and problem-solving expertise. If you possess a background in retail supervision and want to drive service excellence with an industry leader, this opportunity is designed for you. PT. Mitracomm Ekasarana, a renowned subsidiary of the Phintraco Group established in 1999, is currently seeking a dynamic professional for an urgent career opportunity in Mataram.
## Why Build Your Career with PT. Mitracomm Ekasarana?
Since our inception, we have positioned ourselves as a premier provider of comprehensive contact center and business process outsourcing solutions. Backed by ISO 9001:2008 certification and a seasoned team of experts, we deliver agile, high-impact solutions to a diverse clientele. Joining our organization means becoming part of a forward-thinking culture that values professional growth, operational innovation, and exceptional service delivery.
## Job Overview: Customer Service Store Supervisor (SPV)
We are urgently looking for a results-driven Customer Service Store Supervisor to oversee daily branch operations and elevate our customer satisfaction benchmarks. In this role, you will act as the backbone of the frontline team, ensuring that every customer interaction reflects our commitment to superior quality.
Core Responsibilities
To excel in this position, you will be expected to manage multiple moving parts within a fast-paced retail environment. Your daily and strategic duties will include:
* Operational Oversight: Guaranteeing the seamless execution of daily store operations while maintaining uncompromising customer service standards.
* Team Leadership: Mentoring, training, and motivating Customer Service Representatives (CSRs) to reach their highest potential.
* Performance Management: Conducting regular evaluations, tracking individual metrics, and delivering actionable feedback to drive continuous improvement.
* Escalation Handling: Managing complex customer grievances swiftly and professionally to ensure optimal resolution and client retention.
* Data Analysis and Reporting: Generating comprehensive performance reports and analyzing customer service metrics to spot operational trends.
* Service Enhancement: Proactively identifying opportunities to refine service workflows and optimize the overall customer journey.
Key Qualifications and Requirements
We are searching for a candidate who combines hands-on supervisory experience with a passion for retail excellence. Review the criteria below to see if you are a strong match:
* Educational Background: Minimum Diploma (D3) degree holder from any major.
* Professional Experience: At least 1 year of proven experience working as a Team Leader or Supervisor, preferably within customer service or retail settings.
* Target-Oriented Mindset: Demonstrated ability to thrive under pressure and consistently meet or exceed performance targets.
* Industry Preference: Candidates with prior background in retail stores, telecommunications gadgets, or cellular providers are strongly preferred.
* Job Placement Location: Mataram City.
## How to Apply
Ready to take the next big step in your professional journey? Do not miss this chance to lead a high-performing team with a reputable nationwide company.
You can submit your application online or forward your updated resume directly via email to:
* Email: [email protected]