# PT Infomedia Nusantara Career Opportunities: Join the Telkom Group
Navigating the modern professional landscape requires aligning your career with forward-thinking industry leaders. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands as a premier provider of information services, digital media, and customer management solutions in Indonesia. With a rich heritage dating back to 1975, the organization has consistently evolved from pioneering telephone directory services into a multifaceted powerhouse built on three distinct business pillars.
If you are eager to elevate your professional trajectory within a dynamic corporate environment, PT Infomedia Nusantara has officially opened its recruitment window for March 2026. This comprehensive guide outlines the open positions, core responsibilities, and essential qualifications required to secure your place within this esteemed enterprise.
## Understanding PT Infomedia Nusantara
Established initially to manage the iconic Telkom Yellow Pages, PT Infomedia Nusantara is jointly backed by major telecommunications stakeholders. A dominant 51% majority share is held directly by Telkom, while the remaining 49% is managed by Multimedia Nusantara, another influential Telkom subsidiary.
Today, the company delivers cutting-edge customer relationship management and digital solutions, making it an exceptional workplace for ambitious individuals seeking stability, continuous learning, and rapid career progression.
## Current Job Openings
PT Infomedia Nusantara invites driven and talented professionals to apply for high-impact roles designed to enhance customer satisfaction and operational excellence.
Customer Service Representative (CSR)
As the frontline ambassador for the brand, the Customer Service Representative plays a vital role in delivering stellar service experiences to consumers across designated regions.
Key Job Responsibilities
To excel in this role, candidates must be prepared to manage daily interactions and resolve consumer inquiries effectively. Key duties include:
* Providing accurate information, processing service requests, and managing complaints for Telkomsel customers.
* Escalating unresolved consumer issues via the designated ticketing system—such as Cookies—directly to the Service Operation Support unit.
* Accurately identifying and recording the primary objectives or inquiries of visitors arriving at GraPARI using Telkomsel’s official applications.
Candidate Qualifications and Requirements
To ensure applicants are fully prepared for the demands of the position, the company enforces the following standard requirements:
* Educational Background: Minimum Diploma (D3) degree holder.
* Grade Point Average (GPA):
* Minimum GPA of 2.75 for graduates from State Universities (PTN).
* Minimum GPA of 3.00 for graduates from Private Universities (PTS).
* Communication Skills: Exceptional verbal and interpersonal communication abilities, including proficiency in English.
* Professional Attitude: A strong, customer-oriented mindset focused on delivering positive solutions.
* Work Style: Proven capability to perform efficiently both independently and within a collaborative team structure.
* Residency: Preference is given to candidates currently domiciled in or around the specific city or regency designated for placement.
## Why Build Your Career with Telkom Group?
Working within the Telkom Group ecosystem offers professionals unmatched exposure to large-scale telecommunications operations and innovative digital ecosystems. Employees benefit from structured training programs, competitive compensation packages, and a collaborative corporate culture that champions innovation and leadership development.
## How to Prepare Your Application
Securing a position at a leading enterprise requires meticulous preparation. Before submitting your application for the Customer Service Representative role, ensure your professional documents meet the highest standards:
1. Update Your Resume: Highlight your customer service experience, fluency in English, and academic achievements prominently.
2. Verify Transcripts: Ensure your D3 diploma and final GPA meet the exact cutoffs specified for state or private institutions.
3. Confirm Domicile: Prepare proof of residence matching your targeted placement city to align with local preference guidelines.
Take the next step in your professional journey and become an integral part of PT Infomedia Nusantara’s mission to connect and serve millions across the nation.