# Career Opportunity: Join TIKI Karawang as a Customer Service Representative
Are you looking to launch your career with one of Indonesia’s most established logistics leaders? PT Citra Van Titipan Kilat (TIKI) is expanding its local team and seeking a motivated, customer-centric individual to fill the Customer Service role at our Karawang branch.
With over fifty years of excellence in the domestic and international shipping industry, TIKI operates a robust network comprising 69 major cities, more than 500 representative offices, 3,200 outlets, and a dedicated workforce of 12,000 employees. Guided by our core philosophy, "Paketmu Duniaku" (Your Package is My World), we remain committed to delivering fast, secure, and reliable logistics solutions while fostering a dynamic workplace for the next generation of professionals.
## Role Overview and Key Responsibilities
As a Customer Service Representative at TIKI Karawang, you will serve as the primary brand ambassador for our clients. Your daily responsibilities will directly impact customer satisfaction and brand loyalty.
* Client Support: Maintain an empathetic, positive, and professional demeanor during every customer interaction.
* Issue Resolution: Receive, investigate, and effectively resolve client inquiries and complaints in a timely manner.
* Product Expertise: Develop a comprehensive understanding of all TIKI shipping services and products to accurately address customer questions.
* Service Excellence: Ensure high levels of customer satisfaction by delivering proactive, top-tier support across all communication channels.
## Candidate Qualifications and Requirements
To thrive in this fast-paced environment, applicants must meet the following baseline criteria:
* Gender: Female candidates only.
* Age: Between 18 and 25 years old.
* Residency: Must currently reside in Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Basic computer literacy and familiarity with standard office tools.
* Soft Skills: Highly communicative, outgoing, and proactive in identifying customer needs.
## How to Apply
If you match the criteria above and are ready to grow your career with a trusted logistics pioneer, we want to hear from you.
Please send your complete resume (CV) and formal application letter via email to:
* Destination Email: [email protected]
* Email Subject Line Format: [Your Full Name]_Customer Service
## Recruitment Fraud Warning
Please be advised that PT. TIKI KARAWANG UTAMA never charges candidates any fees throughout the entire recruitment and selection process. All stages of our hiring procedure are completely free of charge. Stay vigilant against fraudulent activities using the TIKI brand name.