# Build a Rewarding Career in Indonesia's Capital Market with Danareksa Sekuritas
Stepping into the financial sector requires joining an institution that not only shapes the industry but also empowers its workforce. Since its inception as a capital market pioneer in July 1992, PT Danareksa Sekuritas has built a legacy of excellence. Backed by PT Bank Rakyat Indonesia (BRI)—which holds a 67% majority stake alongside PT Danareksa (Persero)—our organization stands on a foundation of immense stability and national trust. Regulated by the Financial Services Authority (OJK), we deliver comprehensive financial advisory, underwriting, brokerage, and mutual fund distribution services.
What makes working with us truly unique is our vibrant, collaborative corporate culture. We champion teamwork, mutual trust, and the celebration of diverse perspectives. Our clients frequently commend our blend of high-efficiency execution, approachability, and genuine humility. If you thrive in an environment that balances professional rigor with a supportive community, Danareksa Sekuritas offers the ideal stage for your next career milestone. We are currently looking for a dedicated professional to join our front-line team as a Customer Service Officer.
## Core Responsibilities of a Customer Service Officer
As the voice of our organization, you will play a pivotal role in maintaining our high standards of client satisfaction and operational compliance. Your day-to-day duties will encompass the following key areas:
* Client Consultation: Deliver precise, transparent information regarding our comprehensive financial products, investment services, and capital market procedures to both current and prospective clients.
* Account Lifecycle Management: Oversee the opening, verification, and ongoing maintenance of securities accounts, executing all necessary administrative follow-ups seamlessly.
* Multi-Channel Support: Address client inquiries, service requests, and grievances promptly and professionally across telephone, email, and face-to-face communication channels.
* Cross-Functional Collaboration: Partner closely with internal operational, compliance, and sales divisions to resolve complex client issues efficiently.
* Regulatory Adherence: Guarantee that every client interaction and related workflow strictly aligns with company Standard Operating Procedures (SOPs) and current OJK capital market regulations.
* Data Integrity: Maintain accurate, secure, and well-organized customer records in strict accordance with internal data governance policies.
## Candidate Qualifications and Requirements
To excel in this fast-paced position, candidates must possess a strong blend of technical financial knowledge, regulatory credentials, and exceptional interpersonal skills.
* Educational Background: Hold a Bachelor’s degree from an accredited university in any discipline, though degrees in Finance, Economics, or Business Administration are preferred.
* Industry Experience: Bring demonstrable prior experience in a customer service role within the securities, banking, or broader capital market sector.
* Mandatory Certification: Must possess an active Wakil Perantara Perdagangan Efek (WPPE) license issued by the OJK, or have successfully passed the WPPE examination.
* Financial Literacy: Demonstrate a solid foundational understanding of core capital market instruments, including equities, bonds, and mutual funds.
* Communication Mastery: Exhibit outstanding verbal and written communication abilities paired with a natural customer-first mindset.
* Technical Proficiency: Show strong command of productivity tools, specifically Microsoft Office suite applications (Excel, Word, Outlook).
* Behavioral Competencies: Possess the resilience to thrive under pressure, manage simultaneous responsibilities, and maintain acute attention to detail in a high-energy environment.
Take the next step in your professional journey and help us drive the future of Indonesia's financial landscape by applying to Danareksa Sekuritas today.